The hotel is located on Palmer Street, which is only a short distance from the central business district of the town. Those who stay at the Hotel Ibis Townsville will be able to visit Flinders Mall, the main shopping site in the town. They will also be able to visit the casino and the beach area. The Hotel Ibis Townsville is only 15 minutes from the local airport. Guests will be able to use a rental car or public transportation to reach destinations that are not within walking distance.

The hotel offers 118 rooms. Guests will be able to choose from queen, king, or twin rooms, as well as family rooms and interconnecting rooms. All of the rooms at the Hotel Ibis Townsville have air conditioning, en suite bathrooms, LCD TVs, desks, blackout drapes, tea and coffee making facilities, and high-speed Internet.

The hotel offers onsite dining options, as well as a bar where guests can have a drink. They will be able to have breakfast each morning. The Hotel Ibis Townsville also has laundry facilities for guests.